THE IRISH TOURIST ASSISTANCE SERVICE, ITAS, IS LOOKING FOR A
COMPASSIONATE AND ENTHUSIASTIC PERSON TO SUPPORT AND ENSURE THAT
VISITORS IN IRELAND WHO EXPERIENCE A CRIME OR OTHER TRAUMA RECEIVE
COMPREHENSIVE CARE AND INFORMATION APPROPRIATE TO THEIR NEEDS.
ABOUT ITAS
ITAS is a free service, unique to Ireland and dedicated to
international visitors who experience a crime or other traumatic
incident. We provide immediate support and help to deal with the
practical problems faced by tourists, so they can put the incident
behind them as quickly as possible and get back to enjoying their
holiday.
Our staff and volunteers take the time to talk to tourists about what
has happened, offering reassurance, information and guidance. Using
our network of contacts, we can quickly help resolve problems, such as
card cancellation, stolen travel documentation, flight/accommodation
rescheduling and more.
ABOUT THE ROLE - SUPPORT AND INFORMATION OFFICER
The Support and Information Officer will provide care and practical
assistance to visitors in Ireland and ensure that information
provided, for the benefit of tourists, is up to date and accurate at
all times.
MAIN DUTIES AND RESPONSIBILITIES
* Provision of support and practical assistance to international
visitors experiencing a crime or trauma, in person, over the phone and
by email.
* Maintain accurate record keeping ensuring quality of service
provision.
* Maintain and develop good working relationships with key service
stakeholders including Gardaí, embassies and tourism industry.
* Assist the Manager in the provision of high quality comprehensive
support and of accurate and up to date information for use on
Salesforce which will benefit all service users.
* Assist the Manager to identify and improve the quality and range
of services offered.
* Assist the Manager with the compilation of statistics for use in
presentations, board meetings, annual reports and for funding
requirements.
* Provide information and feedback to management on information gaps
and issues affecting the service.
* Contribute to operational and procedural development of ITAS.
* Provide mentoring and support to new staff and volunteers.
* Assist with promoting and marketing of the service, where
appropriate.
GENERAL RESPONSIBILITIES
* Ensure compliance with ITAS policies and other regulatory
requirements appropriate to your role.
* Observe all health and safety rules and procedures.
* Ensure essential information of a sensitive or personal nature is
not disclosed to or discussed with inappropriate persons.
* Ensure all duties are carried out in a manner which promotes
ITAS’ policies.
* Ensure all information is maintained in accordance with the
General Data Protection Regulation (GDPR).
* Attend and participate in meetings and training as required
* Undertake other duties as required by the role.
SKILLS REQUIRED:
* Knowledge and understanding of working with victims of
crime/trauma and the possible complexities and dynamics involved.
* Knowledge of the criminal justice system and impact of crime.
* Understanding and knowledge of the requirement of confidentiality
and the maintenance of files in accordance with GDPR and other legal
requirements.
* Ability to communicate professionally and sensitively both
verbally and in writing to a wide variety of people and organisations.
* Demonstrate empathy and provide assistance in a patient and calm
manner.
* Ability to work without direct supervision, prioritise work and
deal with competing or conflicting demands.
* Think and plan operationally.
* Initiative to deliver practical solutions with good judgement and
common sense.
* Eye for detail and organisation.
* IT and computer skills – Salesforce and Office **Apply on the
website** (desirable but not essential).
* A foreign language (desirable but not essential).
You will report to the Service Manager. The position is full time at
*.5 hours per week. The service operates over 7
days and you will be required to work at weekends on rotation.
The requirements of the role means that for the majority of the time
you will be working in the ITAS office in either Pearse Street Garda
Station or O’Connell Street Garda Station. On occasion you may be
required to work from the office on Hanover Street East.
APPLICATION PROCESS
Please send a CV and cover letter outlining why you feel you are
suitable for the role to * by 2pm Wednesday 6th
March *.
Please direct any questions to regarding the position to **Apply on
the website**
We need : English (Good)
Type: Permanent
Payment:
Category: Others
